Find more solutions. We take fraud, scam, phishing and spoofing attempts seriously. If you receive correspondence you think may not be from Amazon, please report it immediately. Note: Sending the suspicious email as an attachment is the best way for us to track it.
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Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon
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Shopbop Designer Fashion Brands. Deals and Shenanigans.Amazon AMZN - Get Report has become the colossus of the retail world, as the company has grown from 40 million Amazon Prime members in to 80 million members in In fact, the total value of Amazon stock is greater than all but 16 countries.
With all that cash on the table, it's no surprise that scammers, fraudsters and identity thieves have gravitated to Amazon's burgeoning orbit. From phishing-based email scams to Amazon seller fraud, there's no shortage of ways to lose money when immersed in the Amazon experience. The good news is there are ways to defend yourself against Amazon fraud, in all of its variations. All it takes is some knowledge of what you're up against, a few strong fraud detections and prevention tips, and the discipline to keep fraudsters well away from you and your family.
That said, one universal theme about Amazon scams is that fraud artists are using the digital retail platform in creative ways to separate you from your money. But it's not the only way. Gift card scams, Amazon job offer fraud, and email hacking scams are also high on the list of ways you can lose money from Amazon fraud - among other digital threats. Let's examine the most common - and threatening - ways Amazon fraud can strike and provide some tips to keep Amazon fraudsters at bay.
Amazon continues to deal with a nefarious scheme - gift card scams. Here, fraudsters reach out to Amazon consumers via email, phone or social media and offer deeply discounted deals on not only Amazon gift cards, but gift cards from third-party providers like banks and credit card providers.
Often, the message comes with a call for urgency, i. Don't fall for it. Amazon gift cards can only be used on Amazon, and never can be used as a legitimate payment to other businesses and individuals. Additionally, never provide the claim code on an Amazon gift card to someone you don't know - they'll use it to steal the gift card long before you can get law enforcement involved. In this scam, fraudsters claiming to be an Amazon seller, once again approach potential victims offering deeply discounted goods and services.
The catch is that to make the purchase, the seller is only accepting Amazon gift cards as payment. When you make payment for the purchase, the goods never arrive, and you can't reach the seller to ask for your money back.
To avoid this scam: Any Amazon purchase engagement can only be made on the actual Amazon platform, either via the website or mobile app. Since no legitimate Amazon purchase can occur off of the Amazon platform, delete emails and hang up the phone if contacted by a fake Amazon seller. Amazon pays its employees well and works them hardso landing a job for a person who places a premium on salary is a pretty big deal.
Amazon job scammers leverage the demand for Amazon jobs by posting false employment advertisements or phoning potential job applicants with offers to work for Amazon. The catch on this scam? The fraud artist will ask for an up-front processing or finder's fee, usually requiring a credit card, bank account number, or even an Amazon gift card. Phishing-related Amazon scams are particularly dangerous, as the fraud artist's aim is to hide behind the Amazon brand to steal your Social Security number, bank account number, or credit card.
Here's how it works. A scammer contacts you via email, claiming to be a customer service representative from Amazon. They'll note that your personal data needs to be updated on the Amazon website, or that a recent purchase can't be completed unless you confirm your personal data.
They'll ask you to click on a link and transmit that data, which in turn takes that data and steers it toward a fraudster's digital device, resulting in the loss of key personal financial information, which paves the way for financial fraud. To avoid this scam: Amazon. If you receive a suspicious e-mail please report it immediately.
This common Amazon scam purports to "reward" you, a loyal Amazon customer, with a company discount voucher. The message is usually delivered via email, where the sender has you click on a link to get your voucher reward.
Just delete any suspicious emails offering Amazon rewards. Any offer to write an Amazon. The scam usually pops up after a big retail buying period, like Amazon.You may be accustomed to annoying scam phone calls and emails, but are you now receiving scam text messages? Text scams are text messages designed to trick you into giving money or sharing personal information that can be used to steal your money or identity.
Scam types will vary, but the more popular text scams attempt to rope you in with offers that are too good to be true such as free prizes or money from a well-known retailer ; attempt to spur you into action by pretending to be a friend or family member in need; or dangle fake information about a transaction or account like a package delivery.
First, take a pause before you do anything. But did you recently enter a contest? Do you have a package in transit? If your answer is yes, chances are a reputable business will notify you via email or publicly via social media about your prize.
Businesses may also use shortened phone numbers called short codes to send package delivery updates to customers. Amazon, for example, uses the short code to share shipment tracking updates. Another sign of a text scam is that the message is pushing you to act now. These types of text scams are effective at tricking us because they play on our emotions.
The sender may pretend to be your bank or a government agency. Or they may claim to be someone you know in need of your help to get out of a crisis. A good way to assess if a bank text is legitimate is to learn what kind of text messages your bank sends out. Bank of Americafor example, will send texts from short code numbers for alerts but will never ask customers for personal or financial information in a text message.
The unusual language and request for immediate action are two clear signs that this is a text scam. This includes requests for PIN numbers, passwords or similar access information for credit cards, banks or other financial accounts. They may request that you wire money to them right away because of an emergency; they may ask that you purchase gift cards for them ; or they may ask for your personal information.
This may not always be the case, but clear indications of a text scam are awkwardly structured sentences, cut-off sentences, misspellings, improper grammar or strange use of language. Legitimate text messages from a business tend to use natural language, proper punctuation and will likely be free of misspellings and grammatical errors.
It can be tricky to identify a text scam by the link itself. Legitimate businesses commonly use a URL shortener in their text messages to save on the allotted SMS character count and to track the effectiveness of marketing campaigns.We want to make sure you are aware of common scams that may include asking for payment using Amazon Gift Cards or gift card brands sold on Amazon.
While the specifics of the scams vary, scammers generally follow a common pattern: they connect with a victim by phone, email, through social media, or online; they create a sense of urgency for example: by offering a great price or mentioning a personal hardship or emergency ; they ask for payment using gift cards; and they instruct the victim to purchase gift cards online or at a nearby store.
The scammer then demands or instructs the victim to provide the claim code on the gift card by phone, text message, or email — and then disappears. Here are a few reminders to help stay safe online:. To learn more about common gift card scams, visit FTC. If you believe you have fallen victim to or been exposed to a scam, contact us to connect with a member of our Customer Protection Review team.
Please note, in order for us to best assist you, we require that you sign-in to your Amazon account, or sign-up for an Amazon account if you do not have one already. Always be suspicious of anyone who contacts you and demands money quickly.
Or, the scammer says you have to make a payment to receive assistance for an identity theft issue or in exchange for a Social Security benefit increase. If you receive a call from someone claiming to be from the Social Security Administration—or any another government agency—and they want you to pay a fine or fee using gift cards, pre-paid debit cards, wire transfers, cash, or internet currency, it is a scam.
Learn more about Social Security Scams.Why you should NEVER invest Amazon Automation Stores
Job offer scams You receive an unexpected phone call suggesting you apply for an Amazon job where you can work from home. You may be told that you can work your own hours, and make thousands of dollars a month.
We recommend that you do not respond to employment opportunities from cold-callers, over email, or on websites claiming to be affiliated with Amazon. Any Amazon job opportunities will be posted on Amazon. Learn more about job offer scams. Fake Online Listings Scam You find an item advertised online such as concert or event tickets, a vehicle, pet, or rental property and are instructed to make a payment using Amazon.
The item is often priced far below market value and the seller may claim they need to sell the item quickly because of a life event that creates a sense of urgency, such as moving, divorce, death of a loved one, or military deployment. The scammer also may claim that following a payment for the goods, you will receive the item and may even send a fake receipt.
Note: A legitimate transaction with an Amazon. Always be suspicious of anyone who contacts you and demands money quickly; no legitimate seller would require you to pay for the item in gift cards. Amazon gift cards should never be used as payment for goods or services purchased off Amazon.
Typically, the message will say that the gift cards will be used for some purpose within the company e. The scammer may claim they are out of town, in a conference call, or otherwise engaged and that is why they need you to make the purchase for them. Learn more about boss scams. You may receive an unsolicited call from someone stating they are a member of Amazon Customer Service. They may say your account is frozen and you need to purchase Amazon. Other things they might ask for are your Amazon password, full credit card ID or bank account number.
Amazon will never call you to ask you to purchase gift cards to unlock your account or ask you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, or Amazon account related information like your mother's maiden name or your password. Learn more about Caller ID Spoofing. Family emergency scams You receive an unexpected phone call or unsolicited email from an individual claiming to be a lawyer, law enforcement agent, hospital employee, or other representative for a family member in distress who needs your immediate financial help.
Some callers may even try to impersonate your family member or friend. You may be instructed to purchase Amazon gift cards or another gift card brand sold on Amazon to resolve the situation. We suggest trying to immediately contact your family member directly using a phone number that you know is theirs, or contact another relative who can assist you. Learn more about emergency scams. Unpaid debt and tax scams You receive an unexpected phone call or unsolicited email to make a payment for taxes, fines, bail money, utility bills, or other unexpected fees.
The scammer may claim you owe a past due amount as a result of miscalculation of your taxes; or the scammer may claim that you are owed a tax refund, prize, or rebate but must first make a payment for administrative fees with a gift card. If you receive a call from someone claiming to be from the IRS and asking for money, you should never give out personal information.Find more solutions.
Here are some tips to determine if an email, phone call, text message, or webpage is not from Amazon. If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon. For more information, go to.
Don't open any attachments or click any links from suspicious emails or text messages. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.
To increase the security of your account, we recommend enabling Two-Step Verification. For more information, see Enable Two-Step Verification. Note: Legitimate Amazon websites have a dot before "amazon. If the link takes you to a site that is not a legitimate amazon domain, then it is likely phishing. Note: Go to Your Orders to see if there is an order that matches the details in the correspondence.
If it doesn't match an order in Your Account in Amazon. Note: Go to Your Orders. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon. While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect.
We recommend that you report any suspicious or fraudulent correspondence. To learn about how to avoid payment scams, visit Avoiding Payment Scams. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. For more information, go to Report a Phishing Email. Was this information helpful? Yes No. Thank you for your feedback. Please select what best describes the information: This information is confusing or wrong.
This isn't the information I was looking for. I don't like this policy. Communications from Amazon. Quick solutions Your Orders Track or cancel orders. Your Orders Track or cancel orders.Lets say you have a problem with an Amazon order.
Or maybe there's an issue with your Amazon Prime account or you have decided to drop it and you need help. Unfortunately, scammers are ready to take advantage of you in your moment of frustration and steal your account information.
If you have a problem with a Walmart or Home Depot order, you look up their customer service line and give them a call. Usually you can get it resolved after a chat with a phone agent. The website the Daily Scam says fraudsters are posting fake Amazon customer support phone numbers that then show up in a Google or Bing search. The real number is You will reach Amazon, but it is still tough to get a live agent on the phone, given the tens of millions of Americans who use Amazon every day.
Out of frustration, many people then Google to find a better "inside" number. The Daily Scam says if you call one of the toll free numbers that may pop up, you'll typically get a man who says he works for Amazon, and who then asks for your account number and password so he can look up your information. Be careful Googling any hard-to-reach tech company's phone number: Scammers post fake numbers for Facebook, Microsoft, and Apple as well.
With million Prime customers now, it's highly unlikely you can quickly reach an agent to talk to you on the phone. Follow John on Twitter JohnMatarese. For more consumer news and money saving advice, go to www. Have a problem?
New Amazon Prime Phone Scam Targeting Customer’s Private Information And Bank Accounts, Police Warn
Send me an email, at jmatarese wcpo. Actions Facebook Tweet Email. Beware these fake Amazon phone numbers Search for customer service can get you scammed. By: John Matarese. Doesn't that stink? Give that info and you'll say "doesn't that stink? So be careful and don't waste your money. Copyright Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.